Support | FAQs
To create an account, click on the "Sign Up" button located at the top right corner of the homepage. You’ll be prompted to enter your name, email address, mobile number, and password. After completing the form, click "Create Account". You’ll receive a confirmation email with a link to activate your account.
If you’ve forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we’ll send you a link to reset your password. Follow the instructions in the email to create a new password.
Yes, we take your privacy and security seriously. Our website uses SSL encryption to secure all personal and payment information. For more details, please refer to our Privacy Policy.
You can browse products by using the search bar at the top of the page to find specific items or by selecting a category from the main menu. We also have filters on the left-hand side of product pages that let you narrow down products by attributes like price, size, collection, and more.
To add a product to your shopping cart, first select the item you want, choose any variations (like size or color), then click the "Add to Cart" button. The item will be added, and you can continue shopping or proceed to checkout.
To view the items in your shopping cart, click on the shopping cart icon at the top right corner of the website. A summary of your cart will appear with an option to "Proceed to Checkout".
Yes! You can add products to your Wishlist for easy access later. Simply click the "Add to Wishlist" button on a product page, and you can view and purchase saved items anytime from your account.
Yes, you can modify your order. When you view your shopping cart, you can adjust the quantity or remove items. However, once your order is placed and the checkout process is complete, changes cannot be made unless the order is cancelled or modified within the cancellation period.
Once you’ve added all desired items to your cart, click on the "Proceed to Checkout" button. You’ll need to enter your shipping address, choose a payment method, and review your order summary before clicking "Place Order" to complete your purchase.
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, etc.)
eWallets (GCash, Maya, etc.)
Financial institutions (Homecredit, billease, etc.)
COD (Branch pickup and inhouse logistic team)
Other regional or alternative payment methods may also be available.
Once your order has shipped, you’ll receive an order confirmation email with a tracking number. You can use this number on the shipping carrier’s website (such as Lalamove, J&T, FlashExpress, etc.) to track your order’s progress.
If you need to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled within a short window after they are placed, typically within 24-48 hours. After this, the order may have already been processed or shipped, and cancellation may not be possible.
The cancel button will not be available if the orders are in the processing stage already and might require you to call customer service.
For returns or exchanges, please refer to our Return & Exchange Policy. To start the process, contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with instructions on how to proceed.
Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. The refunded amount will be credited to the original payment method used for your purchase.
If you wish to cancel or modify a return or exchange request, please contact our customer service team as soon as possible. Once the process has started, changes may not be possible, especially if the item is already in transit or the refund has been issued.
If you receive an item that is damaged or defective, please contact our customer service team immediately (within 24 Hours of receipt). We will assist with a replacement or refund, depending on the issue.
If you have any questions or need assistance, you can contact our customer service team by:
Email: ecommerce@unitedbaarde.com
Phone: 0917 319 1083 (8am - 5pm | Mondays - Saturdays)
Live Chat: Available during business hours (click the chat icon on the bottom right corner of the website)
Address: D9 Warehouse, Jolly Industrial Park, Plaridel, 3004 Bulacan
Not at the moment
During the checkout process, there will be an option to enter a promo code or discount code. Simply enter the code in the designated field and click "Apply" to see the discount reflected in your order total.